Customer Charter
lakes leisure’s Customer Charter demonstrates our commitment to providing an excellent sport and leisure service to our customers every time they visit. Please take a look below at some of our primary points from our corporate Customer Charter and click the link at the foot of the page for our individual lakes leisure Kendal and lakes leisure Ulverston Charters.
We promise…
- To provide a comprehensive range of activities for the people of South Lakeland and their visitors so that everyone in the community has a chance to participate.
- To present sports and other facilities to the highest possible standard.
- To serve customers as quickly, efficiently and satisfactorily as possible.
- To endeavour to provide a service that gets it right first time.
- To strive towards a service that gives value for money with quality and integrity.
- To answer all telephone calls as quickly as possible and to respond to all reception voicemail messages between the hours of 9.00am-9.00pm.
- To react in a polite and prompt manner to public enquiries, suggestions and complaints.
- To deal with customer correspondence within seven days wherever possible although we ask customers to understand that some instances requiring further investigation may take longer than this. In such cases, customers will receive regular updates.
Help us to help you
We ask our customers…
- To arrive in good time for your activity.
- To report any maintenance defects as soon as possible.
- To advise the Duty Manager or Receptionist of any problems that may be rectified immediately.
- To report near misses, hazards and accidents as soon as possible.
- To pass on compliments, suggestions and complaints that will assist us in improving our service.
- To respect the instructions of the staff, they are here to help.
- To make yourself familiar with the general rules and regulations of the Centre and abide by them.
- To liaise with Centre staff in a courteous and non-aggressive manner as you would also expect in return.
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