Lakes Leisure
a charitable sport and leisure trust
Our Promises to You
We Promise...
To provide a comprehensive range of activities for the people of South Lakeland and their visitors so that everyone in the community has a chance to participate.
To present sports and other facilities to the highest possible standard.
To
serve customers as quickly, efficiently and satisfactorily as possible.
To endeavour to provide a service that gets it right first time.
To strive towards a service that gives value for money with quality and integrity.
To answer all telephone calls as quickly as possible and to respond to all reception voicemail messages between the hours of 9.00am-9.00pm.
To react in a polite and prompt manner to public enquiries, suggestions and complaints.
To deal with customer correspondence within seven days wherever possible although we ask customers to understand that some instances requiring further investigation may take longer than this. In such cases, customers will receive regular updates.
To give a minimum of one months notice of any facility/activity closure where planned and as much notice as possible when not foreseen.
To
provide up-to-date and accurate information publicising opening times and
current fees and charges.
To train new and existing staff in the art of customer care on a regular basis.
To provide trained instructors for all our tutored classes.
To check all toilet and changing areas on a regular basis, register key pre-activity checks and respond to any reported problems as soon as possible.
To complete check lists located in wet/dry changing rooms and toilets.
To
provide members of staff during all opening times to deal with customer enquiries.
To follow a system of preventative maintenance checks to keep all breakdown and
failure to a minimum.
To be easily identifiable by wearing uniform and name badges.
To undertake regular surveys of our customers to meet their requirements.
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